Billing Guide

01General Billing Information

At TeleHost, we are committed to full transparency in our billing processes. All prices are shown in United States Dollars (USD) and applicable taxes will be clearly displayed before you complete any purchase.

02Accepted Payment Methods

TeleHost accepts the following payment methods:

Credit/Debit Cards

• Visa
• Mastercard
• American Express

Cryptocurrencies

• Bitcoin (BTC)
• Ethereum (ETH)
• USDT (Tether)
• Otras criptomonedas

Pagos Digitales

• PayPal
• Binance Pay
• Zelle (USA)

Transferencias

• Transferencia bancaria
• Mobile Payment (Venezuela)

All payments are processed securely through PCI-DSS certified providers. TeleHost does not store credit card information on its servers.

03Billing Cycles

We offer different billing cycles depending on the service type:

Hosting, VPS y Servidores Dedicados

• Monthly: Precio base
• Annual: 15% de descuento
• Biennial (2 years): 20% discount
• Triennial (3 years): 25% discount

Dominios

Domains are billed exclusively on an annual basis. You can register domains for periods of 1, 2, 3, 5 or 10 years.

04Automatic Renewals

IMPORTANT: Automatic Renewal Consent. Your commitment will renew automatically for the same duration at the end of the current commitment period. Unless otherwise stated in the terms of an applicable promotion, any promotional price or discount will automatically discontinue on renewal.

How it works

• You will receive an email reminder 30 days before renewal
• An invoice will be generated automatically with the amount due
• If you have a saved payment method, automatic charging will be attempted
• You can disable automatic renewal from your Control Panel

Disable automatic renewal: You can do so from your Control Panel under “My Services” or by submitting a support ticket at least 30 days before the renewal date.

05Invoices and Payments

Invoice Generation

• Invoices are generated automatically 14 days before the due date
• You will receive an email notification with the details
• You can view and download all your invoices from the Control Panel

Payment Deadlines

• Invoices must be paid before the due date
• After the due date, the service may be suspended
• You have a 7-day grace period after suspension
• After the grace period, the service may be terminated

Payment Confirmation

Once payment is processed, you will receive a confirmation email and your service will activate or renew automatically. Card payments are instant; transfers may take 1–3 business days to verify.

06Cancellations and Refunds

Cancellation Policy

• You may request cancellation of your service at any time
• Cancellation must be requested at least 30 days before renewal to avoid charges
• Cancellation does not waive payment of amounts due for the current period
• Cancelled services remain active until the end of the paid period

Refund Policy

• Shared hosting: 30-day money-back guarantee for new customers
• VPS and Dedicated: Non-refundable once provisioned
• Domains: Non-refundable once registered
• Add-on services: Evaluated case by case

Refunds are processed to the original payment method within 5–10 business days.

07Security and Confidentiality

All payments made at TeleHost are secure. Any personal information you share with us will remain confidential, subject to our Terms of Service.

• SSL Certification: All transactions are protected with 256-bit SSL encryption.
• PCI-DSS Compliant: Our payment processors comply with PCI-DSS standards.

08Frequently Asked Questions

When is my service charged?

New services are charged immediately. Renewals are charged 14 days before the due date if you have automatic renewal enabled.

Can I change my billing cycle?

Yes, you can change your billing cycle at any time. The change will apply on your next renewal and the price will be adjusted to the new cycle.

What if my payment fails?

If automatic payment fails, you will receive an email notification. You will have 7 days to pay manually before the service is suspended.

How do I get a tax invoice?

All invoices are available in your Control Panel. If you need an invoice with specific tax details, update your billing information in your profile.

09Need Help?

If you have billing questions or need help with a payment, our support team is available to assist you.

• Email: facturacion@telehost.net
• Phone: +1 (484) 414-5909
• Hours: Monday to Friday, 9:00 AM – 6:00 PM (EST)